Bengaluru, June 17th – Clarks Exotica Convention Resort & Spa has been awarded 1st Runner-Up in the ‘Excellence in Services & Operations’ category at the prestigious Exhibition Excellence Awards (EEA) 2025, held at the CICDO Exhibition Center, Mumbai. The recognition cements Clarks Exotica’s standing as one of India’s foremost hospitality and MICE (Meetings, Incentives, Conferences, and Exhibitions) destinations—driven by operational precision, personalization, and seamless team synergy.

Clarks Exotica’s service excellence stems from its highly tailored approach to hospitality, designed around four key guest segments: MICE clientele, destination weddings, FITs (Free Independent Travellers), and airline crew.

Each group enjoys a curated and memorable experience:

• MICE guests are welcomed with company-branded amenities, bespoke drinks, themed room décor, and decadent desserts.
• Wedding guests are greeted with in-room surprises like festive sweets, handwritten notes, and thoughtful gestures for family comfort.
• FITs enjoy wellness hampers, dietary-personalized dining, and joyful touches like birthday and anniversary surprises.
• Airline crew benefit from frictionless check-ins, restful accommodations, and efficiency tailored to tight turnaround schedules.

In 2024–25, Clarks Exotica implemented strategic upgrades across its infrastructure and operations. These improvements led to tangible guest satisfaction and industry recognition:

• Booking.com rating increased from 7.4 to 8.4
• Tripadvisor ranking climbed to #22 out of 1,136 hotels in Bengaluru
• Agoda’s 2024 Customer Review Award was secured with a score of 8.1

This milestone is a reflection of the collective drive of a cross-functional team led by Mr. Varun Sharma, General Manager – Operations, whose vision, leadership, and guest-first approach were instrumental in aligning all departments toward consistent service excellence.

• Rakesh Kumar & Team (Director – Rooms Division): Simplified and personalized guest journeys
• Chef Suresh & Team (Executive Chef): Elevated culinary diversity with creativity and care
• Satyabrata Samal & Team (Assoc. Director – Housekeeping): Introduced eco-friendly practices and swift turnaround SOPs
• Senthil Kumar & Team (Assoc. Director – F&B): Enhanced banquet service and guest engagement with training and surprise elements
• Kuldeep Singh & Team (Chief Security Officer): Reinforced guest confidence with seamless safety operations
• Raghavendra Srinivasa & Team (IT Manager): empowered operations with reliable digital infrastructure, event tech support, and secure guest connectivity solutions, ensuring smooth backend systems that amplified the front-end experience.
• Chetan & Team (Chief Engineer): Maintained operational uptime with sustainable engineering excellence

Balaji M, CEO of Clarks Exotica, shared, “This award is a true reflection of what happens when passion meets process. It’s not about doing one thing differently—it’s about doing everything thoughtfully. From room presentation and food production to personalised service, every touchpoint reflects our commitment to care delivered with consistency. We are proud, not just of the recognition, but of the trust our guests place in us every single day. This honour belongs to the incredible team that makes Clarks Exotica what it is—resilient, warm, and guest-obsessed.”

Located just 15 minutes from Kempegowda International Airport and nestled across 70 acres of lush greenery, Clarks Exotica Convention Resort & Spa is a premier destination for exhibitions, conferences, leisure travel, weddings, and airline layovers. With over 15 versatile venues, modern infrastructure, and thoughtfully curated experiences, Clarks Exotica is redefining luxury hospitality with warmth, scale, and precision.