New Delhi, 8th July 2025 – Sinch (Sinch AB) , which is pioneering the way the world communicates through its Digital Customer Communications Cloud, has elevated Ankur Agarwal as the Chief Business Officer (CBO). The strategic appointments reinforce Sinch India’s commitment to enhancing customer experience and driving innovation in digital communications.
Introducing Ankur, Nitin Singhal, Managing Director, Sinch India, said “We are excited to welcome Ankur in his new role at Sinch India and are confident that his deep expertise in business leadership and strategic development will play a crucial role in elevating our customer experience strategy to new levels. We look forward to his leadership in transforming customer experience through seamless collaboration and innovation, and Sinch will further solidify its position as a leader in digital customer engagement.”
A seasoned business strategist, Ankur Agarwal will drive Sinch’s messaging and communications vision, with a strong focus on next-gen platforms like WhatsApp, RCS, and emerging conversational channels that are transforming how brands connect with customers in real-time. Ankur will also take charge of leading the product strategy and go-to-market efforts for Sinch India, ensuring that both global innovations and India-first solutions are tightly aligned to market needs. His leadership will play a pivotal role as businesses adopt omnichannel, AI-powered, and low-code/no-code solutions to meet evolving customer expectations.
Ankur Agarwal, Chief Business Officer at Sinch, said “I am excited to lead Sinch’s efforts in bringing innovative, reliable, and scalable messaging solutions to India. While we continue to build on our strength in SMS, email, and voice, the real opportunity lies in driving deeper business impact through platforms like WhatsApp and RCS. Our goal is to help businesses create frictionless, personalized conversations that drive customer engagement and long-term growth.”
With this appointment, Sinch India is poised to reinforce its commitment to innovation in digital communications. As the company continues its growth trajectory, Ankur’s leadership will be instrumental in driving long-term success and strengthening Sinch’s position as a market leader.
