New Delhi, May 25 (BNP): In response to widespread technical glitches and payment-related issues faced by students during the CBSE post-result and re-evaluation process, the Centre has initiated a major overhaul of the payment and digital infrastructure of the Central Board of Secondary Education (CBSE).
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Following discussions between Union Education Minister Dharmendra Pradhan and Union Finance Minister Nirmala Sitharaman, it has been decided that four public sector banks — State Bank of India, Bank of Baroda, Canara Bank and Indian Bank — will assist CBSE in strengthening its payment gateway system and integrating secure payment mechanisms with its post-examination services portal.
The move comes after students and parents raised concerns over failed transactions, portal instability and delays in accessing re-evaluation services following board examination results. Officials said the upgraded payment framework will introduce stronger digital payment protocols, help resolve transaction glitches and facilitate automatic refunds in cases of excess or failed payments.
In a parallel intervention, the Education Ministry has also directed CBSE to undertake a complete review of its digital systems to ensure a seamless and student-friendly experience. Expert teams comprising professors and technical specialists from Indian Institute of Technology Madras and Indian Institute of Technology Kanpur will be deployed to assist the board in improving portal stability, server performance, IT infrastructure and authentication systems.
The expert teams are expected to assess the overall robustness of CBSE’s online platform and recommend corrective measures to ensure a glitch-free re-evaluation process, smoother user access and improved payment efficiency.
Reiterating that student welfare remains the top priority, Pradhan directed CBSE to implement corrective measures on an urgent basis to ensure transparency, reliability and a hassle-free experience for students availing post-result services.
